Your satisfaction is important to us. For hygiene and safety, contact lenses can only be returned or exchanged when they are unused, unopened and in their original sealed packaging.
- Eligible unopened items may be requested for return or exchange within 30 days of delivery.
- Please check the lens shade, power and parcel contents before opening any box, bottle or blister seal.
- Opened, worn or unsealed contact lenses cannot be returned or exchanged.
- If an item arrives incorrect, damaged or defective, contact us on WhatsApp within 12 hours of delivery and keep clear photos or video of the parcel and product.
- Complaints submitted more than 72 hours after delivery cannot be accepted.
- Approved returns must be securely packed and sent to the return address provided by our support team.
To request help, message us on WhatsApp: +92 300 4002379.
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